Frequently Asked Questions

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  • When you choose a licensed plumber, like those at Callaway Plumbing, you ensure you will receive the highest quality of work for your home or business. In order to receive a license, a plumber must have a minimum of four years of experience to then be approved and accredited by the Arizona registrar of contractors. Once licensed, a plumber is held accountable for any issues that may arise following their service to your home, unlike a handyman. For the highest quality of work and to ensure you and your home are protected following service, a licensed plumber is the way to go.

  • Although our office hours are from Monday to Friday 8am-5pm, we are available 24/7 for any emergency plumbing needs. Please reach out at any time and we’ll be there to help.

  • No matter which part of your home or business you are having serviced, it helps our technicians greatly if you clear the area of all of your personal belongings.

    For example, remove all items such as cleaning supplies, toiletries or dishes from underneath or inside the basin of your sink. This ensures the protection of your personal items so they can return to their spot as soon as we are done!

    If you have a broken fixture, such as a sink or toilet, please refrain from using it until we have arrived to assess the issue.

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  • If you notice a leak coming from your fridge or toilet, act immediately and call us. Our dispatchers will talk you through the next best steps as jumping to turn off your water may disrupt another part of your system. As soon as they arrive, our plumbers will assess the leak and move forward accordingly to ensure the safety of your home’s water system.

  • You may hear a thumping sound coming from your pipes upon flushing a toilet or turning off your shower, there are a few issues that might be occurring so we recommend calling us immediately to help diagnose the problem. Refrain from using the associated fixture and we will send a technician to your home to figure out what the issue is!

  • Although a smell coming from your sink may be from a build up of debris or a blockage from something external, sometimes this smell can be solved by adding ice cubes and a scoop of baking soda to your drain. If the problem persists, or the smell is accompanied by draining troubles, call us and we’ll be able to diagnose the issue.